FAQ
At Fitt Walking Pad, we are committed to providing excellent customer service and answering all of your questions. Please take a look at our FAQ's to see if your question has already been answered, or feel free to contact us if you need further assistance.
How long does it take to process my order?
We aim to process all orders within 48 business hours.
What shipping methods do you offer?
We offer shipping through FedEx, UPS, DPD, and TNT.
How long will it take for my order to arrive?
Shipping time is estimated to be 5-10 business days, and we offer free shipping on orders over $300.
Can I cancel my order?
You may cancel your order before it has shipped. Please contact our after-sale team to cancel your order.
Can I return my Fitt Walking Pad?
If you are not satisfied with your Fitt Walking Pad, you may return it within 30 days of the delivery date. Please refer to our Return Policy for more information.
Is there a warranty for Fitt Walking Pad products?
We offer a one-year guarantee for our products. Please refer to our Return Policy for more information.
Do you offer international shipping?
We ship to many countries around the world. Please visit our shipping policy page for more information.
What is the difference between the U.S., EU, and JP versions of Fitt Walking Pad products?
The U.S., EU, and JP versions of our products are designed to comply with the specific electrical and safety standards in those regions.
How can I contact customer service?
You can contact our customer service team at admin@fittwalkingpad.com. We will do our best to respond to your inquiry within 24 hours.